Ecosolex Home Privacy Policy

Last Updated: February 28, 2025

Welcome to the Ecosolex Home software services provided by Shenzhen Topband Digital Energy Co., Ltd. Your trust is of utmost importance to us, and we understand the significance of personal information to you. We will take corresponding security protection measures in accordance with legal requirements to ensure the security and reliability of your personal information. We are committed to maintaining your trust and adhere to the following principles to protect your personal information: the principle of accountability, purpose limitation, consent, data minimization, security, subject participation, and transparency. At the same time, we promise to adopt industry-standard security measures to protect your personal information.

The "Ecosolex Home Privacy Policy" (hereinafter referred to as "this Privacy Policy") applies to all products and services of Ecosolex Home, including the Ecosolex Home IoT platform, Ecosolex Home client, Ecosolex Connect client, and any new service forms that may emerge in the future due to technological advancements (hereinafter referred to as "Ecosolex Home Green Energy Cloud"). This Privacy Policy focuses on the following:

1. The scope, purpose, and method of collecting and using personal information for specific functions, as well as the potential impact of refusing to provide personal information;
2. The scope, purpose, and method of SDKs collecting and using personal information and accessing device permissions;
3. The device permissions that the APP (and SDK) may need to access, the purpose of accessing these permissions, and the corresponding business functions, as well as how users can disable these permissions;
4. How we share and protect your personal information;
5. Your rights as a personal information subject, etc.

Please read and understand this Privacy Policy carefully before using our products (or services). By agreeing to this Privacy Policy, you acknowledge that you understand the functions provided by this application and the necessary personal information required for these functions to operate. This does not mean that you have consented to the collection of non-essential personal information. For the processing of non-essential personal information, we will seek your consent separately during the use of the service. If you refuse to provide non-essential personal information, it will not affect your use of the basic business functions.

By agreeing to this Privacy Policy, personal information-related permissions will not be enabled by default. We will seek your consent separately when you use the corresponding business functions. After enabling the permissions, you can disable them at any time through your device settings.

Table of Contents:

Definition and Scope of Personal Information

How We Collect and Use Your Personal Information

How We Use Cookies and Similar Technologies

How We Share, Transfer, and Disclose Your Personal Information

Your Rights and Choices

How We Protect Your Personal Information

Your Choices and Rights

How Your Personal Data is Transferred Globally

Retention Period

How We Handle Children's Personal Information

Updates to This Policy

Contact Us

Definition and Scope of Personal Information

1. Personal information refers to any information recorded electronically or otherwise that can identify a specific natural person either alone or in combination with other information, or reflect the activities of a specific natural person.
2. Sensitive personal information refers to personal information that, if leaked or used illegally, may easily lead to the infringement of a natural person's dignity or harm to personal or property safety.
3. Anonymization refers to the process of processing personal information so that it cannot identify a specific natural person and cannot be restored.

How We Collect and Use Your Personal Information

We will only collect and use your personal information for the purposes stated in this Privacy Policy:

(I) To Help You Become Our User

When you register an account, we need you to carefully read this privacy agreement. If you check this privacy agreement, it means that you agree to our collection, storage, use, and sharing of your personal information in accordance with this policy. When you register an account, we may collect information including: account nickname, country (region), registered account (phone number/email, hereinafter the same), etc. You need to check this privacy policy when registering an account. If you do not provide such information, it will result in registration failure. We collect the above information to help you create an account. When you register, you need to provide us with the account you intend to use, and we will verify your identity by sending a verification code. When using a phone number to register an account, we will use SMS permissions to help you automatically fill in the SMS verification code to assist you in quickly logging into your account. After successful registration, you can modify and supplement your nickname and login password. This information belongs to your "account information."

(II) To Provide You with Products/Services

1. Personal Information We May Collect During Your Use

(1) When you log in to the Ecosolex Home IoT platform, we may collect information including: the IP address of the logged-in device or router, the requested time zone, date and time (including the time difference from Greenwich Mean Time (GMT)), browser type, version, and language, device operating system, model information (e.g., 14 pro max), MAC address of the local network interface, device serial number, Android ID, IMSI, network type, the page you are viewing, access status, HTTP status code, name and size of the requested file. We collect the above information to ensure account security and system operation security.

(2) When you use the Ecosolex Home Green Energy Cloud client, in addition to the above information, we may additionally process your device virtual ID. The device virtual ID is a unique pseudonym ID generated automatically by an algorithm when you install the application. This ID is not associated with your phone number or mobile device hardware information. We collect the above information to push important messages such as power station offline, abnormal status, parameter setting completion, etc., within the application, and will not use it for any other purpose. When setting up the network and viewing network status parameters, we will also collect device connection and network status information, such as WiFi account, IP address, MAC address, and information about the mobile applications and other software you use. We collect the above information to provide you with device network-related information within the application to help you understand and keep track of device network issues and status.

(3) When you create a power station, we may collect your location information, username, account information, etc. We collect the above information to provide better services (such as precise location services), and the data will not be used for other purposes.

(4) Device Addition and Access

a. When you add a device, we may need you to enable Bluetooth, WLAN, and camera permissions, and collect SSID information. We request these permissions to help you add the device to your account or perform device local access. The data will not be used for any other purpose. If you do not need such services, you can disable the permissions.

b. After you add the device to the platform, we may collect information including: inverter power generation, inverter real-time power, energy storage battery charging power, energy storage battery discharge power, meter forward active power, meter reverse active power, meter forward active kilowatt-hour, and meter reverse active kilowatt-hour. We collect the above information to help you clearly understand the operating status and conditions of the device at various stages. The data will not be used for any other purpose.

(5) Using Ecosolex Home Green Energy Cloud

a. When you use Ecosolex Home Green Energy Cloud to monitor and analyze the operating status of the power station, we may collect information including: power station name, power station type, power station status, installed capacity, real-time power, today's power generation, device name, device status, fault name, fault occurrence time, power station location information, etc. We collect the above information to help you manage the power station.

b. When you copy and paste during the use of Ecosolex Home Green Energy Cloud, we may request to call the clipboard copy/paste function and collect the text information in your clipboard. The clipboard information will only be used for device-related business, and we will not store your clipboard information or use it for other purposes.

c. When you use the image upload function, we may need your camera and photo album usage and viewing permissions. We request these permissions to help you complete the device SN number recognition image upload. The data will not be used for any other purpose. If you do not need such services, you can disable the permissions in your device "Settings."

d. When you use the forgot password function, we may need you to provide the registered account (phone number or email address). We collect this information to verify your identity and protect the data security of your account.

e. When you use storage services, such as log downloads, device upgrades, feedback, etc., we may use the permission to delete and create files on the SD card to implement file download and storage functions.

f. When you use the charging service, we will record your charging records so that you can view your charging records through the cloud and recommend better charging services to you.

g. When the application runs in the background, to allow you to experience the client's message reminder function, after you agree to this privacy policy, the application will, when necessary, enable self-start or associated functions. We will push important information about your device, such as device offline, abnormal status, upgrades, etc., through the "Message" function. You can enable/disable notification permissions in your device "Settings."

(III) Permissions

When calling device permissions, during the service process, to ensure that you can use the product functions normally, we will apply to the system for the following system device permissions. We will seek your consent before applying, and you can choose to "Allow" or "Deny" the permission request. After your authorization, we will enable the relevant permissions. You can cancel the authorization at any time in the system. Canceling the authorization will result in your inability to use the relevant business functions, but it will not affect your normal use of other business functions of Ecosolex Home Green Energy Cloud that do not rely on this permission.

The system privacy permissions required for various business functions are as follows:

Location Permission

Business Function: Register account, create power station

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

Photo Album Permission

Business Function: Use feedback, upload images when adding devices

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

Camera Permission

Business Function: Scan device QR code

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

Notification Permission

Business Function: Message push, reminders

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

Storage Permission

Business Function: Download firmware upgrade package

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

Wi-Fi Permission

Business Function: Connect communication module for network configuration

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

Bluetooth Permission

Business Function: Device local debugging

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

SMS Permission

Business Function: Register account with phone number, change password, and forgot password

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

Clipboard Permission

Business Function: Text copy and paste

Permission Authorization Method: Pop-up access when the user first calls the aforementioned function

Can be Disabled: Yes

You can view and disable the corresponding permissions in your device through [Settings]. The display and disabling methods of permissions may vary depending on the device model and system. Please refer to the instructions or guidelines provided by the device and system developers.

How We Use Cookies and Similar Technologies

(I) Cookies are a mechanism that supports the server (or script) to store and retrieve information on the client. To meet your online experience needs and provide you with a more convenient access experience, we will send one or more small data files called Cookies to your computer or mobile device. The Cookies assigned to you are unique and can only be read by the web server in the domain that issued the Cookies to you.

(II) We will not use Cookies for any purpose other than those stated in this Privacy Policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your device. Most web browsers automatically accept Cookies, but you can usually modify your browser settings to reject Cookies according to your needs. Additionally, you can also clear all Cookies saved in the software. However, if you do so, you may need to manually change your user settings each time you visit Ecosolex Home, and the previously recorded corresponding information will be deleted, which may have a certain impact on the security of the services you use.

How We Share, Transfer, and Disclose Your Personal Information

(I) Sharing

We will not share your personal information with third parties, except in the following cases:

1. After obtaining your explicit consent, we will share your personal information with third parties.
2. We will share your personal information in accordance with legal regulations or mandatory requirements from government authorities.
3. Please read the privacy policies of our partners carefully for specific usage of shared information.
4. In necessary cases, your personal data may be shared with other group entities to fulfill the processing purposes stated in this policy. When sharing your personal data with other group entities, we will comply with applicable data protection laws to ensure adequate protection of your personal data.
5. To provide you with more convenient and timely services, such as hosting services, IT and maintenance support, and improving our products and services (e.g., speeding up response times for on-site service providers), we will share your personal data with third-party service providers who undertake the same confidentiality obligations as we do for the collected personal data and do not subcontract to third parties.

(II) Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following cases:

1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. To meet legal regulations, legal procedures, or mandatory government requirements or judicial rulings;
3. In the event of a merger, acquisition, or bankruptcy liquidation, if personal information is involved in the transfer, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy, otherwise, we will require the company or organization to seek your authorization again.

(III) Disclosure

We will only disclose your personal information in the following cases:

1. With your or your end user's explicit consent in advance;
2. Disclosure based on law: In the case of legal, legal procedures, litigation, or mandatory requirements from government authorities, we may disclose your or your end user's personal information;
3. In emergency situations, where it is reasonably judged to protect the important legitimate rights and interests of us, our customers, end users, or others.

How We Protect Your Personal Information

(I) We have used industry-standard security protection measures to protect the personal information you provide, to prevent data from unauthorized access, disclosure, use, modification, damage, or loss. We will take all reasonably feasible measures to protect your personal information. For example, the data exchanged between your browser and the "service" (such as credit card information) is protected by SSL encryption; we also provide https secure browsing for our website; we use encryption technology to ensure data confidentiality; we use trusted protection mechanisms to prevent data from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

(II) We will take all reasonably feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or permitted by law.

(III) The Internet is not an absolutely secure environment, and emails, instant messaging, and other communication methods with our users are not encrypted. We strongly recommend that you do not send personal information through such methods.

(IV) The Internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or administrative protection facilities are breached, resulting in unauthorized access, disclosure, alteration, or destruction of information, and causing damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.

(V) In the unfortunate event of a personal information security incident, we will, in accordance with legal requirements, promptly inform you of: the basic situation of the security incident and its possible impact, the measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and remedial measures for you. We will promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc. If it is difficult to inform each personal information subject individually, we will take reasonable and effective measures to issue an announcement.

At the same time, we will also proactively report the handling of personal information security incidents to regulatory authorities as required.

Your Rights and Choices

We attach great importance to your attention to personal information and will do our best to protect your rights to access, correct, delete, and withdraw consent to your personal information, so that you have full ability to protect your privacy and security.

In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights over your personal information:

(I) Access and Correct Your Personal Information

After registering an account through Ecosolex Home Green Energy Cloud, you can access your personal information through "My - Account Information" and contact us at any time to explain and verify various data information. This information includes but is not limited to the basic information you provided when registering an account and creating a power station, such as username, nickname, phone number, email address, and any other information displayed on our platform. For other personal information generated during your use of our products and/or services that needs to be accessed or corrected, please contact us at any time. We will respond to your request in accordance with the methods and time limits stated in this Privacy Policy.

When you find that your personal information may be missing or incorrect, you can make corrections in the "My" page of the Ecosolex Home Green Energy Cloud platform/APP. When you find that you cannot make changes or supplements on your own, you can contact us at any time for data changes and supplements. After confirming that there is indeed missing or incorrect information, we will make changes and supplements immediately.

(II) Delete Your Personal Information

In the following cases, you can request us to delete your personal information:

1. If our processing of personal information violates laws and regulations;
2. If we collect and use your personal information without your consent;
3. If our processing of personal information violates our agreement with you;
4. If we no longer provide you with products or services.

If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us to delete it in a timely manner, unless otherwise stipulated by laws and regulations, or these entities have obtained your independent authorization.

(III) Change the Scope of Your Authorization and Consent

During the process of providing services, we need you to grant us some device permissions, such as notifications, photo album, camera, Bluetooth, location, etc. You can disable some or all permissions in your device settings at any time, thereby refusing us to collect your corresponding personal information. The display and disabling methods of permissions may vary depending on the device and system. Please refer to the instructions or guidelines provided by the device and system developers.

(IV) Personal Information Subject Account Cancellation

You can cancel your previously registered account at any time. You can do this through "My - Personal Center - Cancel Account." After canceling your account, we will stop providing you with products and services and delete your personal information, unless otherwise stipulated by laws and regulations.

If you contact us to handle your account cancellation request manually, we will complete the verification and processing within 15 days after receiving your account cancellation request.

(V) You Also Have the Right to Restrict Our Processing of Your Personal Information:

1. When you have objections to the accuracy of your personal data information displayed on Ecosolex Home Green Energy Cloud, you can request us to verify the accuracy of your personal information within a certain period.
2. When you believe that our data processing is illegal, you can object to our data processing and request to restrict the use of this personal data information. However, please provide us with the reasons for your objection so that we can evaluate whether our legal basis for continuing to process this data is sufficient.
3. When we no longer need certain personal information for certain processing purposes, and you believe that you need to retain this personal information to establish, exercise, or defend your rights, you can request us to retain it.

How Your Personal Data is Transferred Globally

Shenzhen Topband Co., Ltd. operates globally, so the personal information we collect under this policy may be transferred, stored, and processed in different countries or regions. The laws and regulations applicable in the countries or regions where we operate may differ from those in your country/region of residence, but we will strictly comply with the laws and regulations related to personal information protection. Therefore, under the framework of personal information protection, to facilitate our operations, we may transfer personal information to the countries or regions where we operate. Regardless of where your information is stored, our privacy and security practices are designed to provide global protection for your personal information.

In particular, the personal information collected and generated within the territory of the People's Republic of China will be stored and processed in data centers in mainland China, except as permitted by applicable laws for cross-border transmission.

Retention Period

We will retain the data related to your access to Ecosolex Home Green Energy Cloud and your account data until you delete your account data or request the deletion of your personal data, unless we have a legitimate reason to retain your data further. During the period of any relationship you establish with us, Ecosolex Home Green Energy Cloud will retain your information for as long as possible and, after the end of the relationship, retain your information for as long as permitted to fulfill the purposes stated in the notice. We will delete your IP address after the session ends. Laws may require Ecosolex Home Green Energy Cloud to retain certain information for a specific period (e.g., for tax and accounting purposes, retain for 6 to 10 years). In other cases, we may retain the data for an appropriate period after the end of any relationship with you to respond to legal proceedings or manage our business (e.g., the standard limitation period is three years, starting from the end of the year in which the relevant data was processed).

How We Handle Children's Personal Information

Our products, website, and services are mainly aimed at adults. Children may not create their own personal information subject accounts without the consent of their parents or guardians. For the collection of children's personal information with parental consent, we will only use or disclose this information when permitted by law, with the explicit consent of the parents or guardians, or when necessary to protect the children. If we find that we have collected personal information of minors without prior verifiable parental or guardian consent, we will try to delete or anonymize the relevant personal information as soon as possible.

Updates to This Policy

We may revise the terms of this Privacy Policy from time to time, and these revisions will form part of the Privacy Policy and have the same effect as this Privacy Policy. Without your explicit consent, we will not reduce your rights under this policy. After updating this Privacy Policy, we will notify you through announcement messages or other appropriate methods so that you can timely understand the latest version of this Privacy Policy. In the aforementioned cases, if you continue to use our services, it means that you agree to accept the revised policy and be bound by it.

Contact Us

If you have any questions or suggestions regarding the content of the Privacy Policy, you can inform us through the following channels:

Address: 1st Floor, Phase II, Topband Industrial Park, Tangtou Community, Shiyan Street, Bao'an District, Shenzhen

Email: info@topband.com.cn

We hereby remind you again that the terms in this Privacy Policy that are highlighted in bold or bold underlined, please read them carefully.

By clicking the "Agree" button, checking the "Agree to Privacy Policy" box, or logging into this platform, you are deemed to have fully accepted this Privacy Policy. Before proceeding, please confirm again that you have read and fully understand the entire content of this Privacy Policy.